General Terms and Conditions

These GTC apply to all orders and quote requests placed via shop.synoptic.ch. The Provider is Synoptic AG, c/o Joshua Larsch, Limmatstrasse 118, 8005 Zürich, Switzerland.

The shop is aimed primarily at businesses, research institutions and public bodies. Where the customer is a consumer, mandatory consumer-protection provisions remain unaffected.

Most products are enterprise items displayed without a price and marked "Request pricing". For these, submitting the form sends a non-binding quote request; a contract is concluded only once we issue a written order confirmation.

For items offered as directly purchasable, the standard cart and checkout process applies.

Product descriptions, images and specifications are provided with care but are not warranted to be free of error.

Prices are stated in Swiss francs (CHF). Whether prices are shown excluding or including VAT is indicated at checkout; shipping and any duties are charged in addition unless stated otherwise.

We reserve the right to correct obvious pricing or typographical errors.

For purchasable items, a contract is concluded when you complete checkout and we confirm the order.

For quote-only items, a contract is concluded when we confirm your request in writing (including by email).

Card payments and TWINT are processed through the Shopify-hosted checkout. For quotations and invoiced orders, payment terms are as set out in the respective offer or invoice.

We ship within Switzerland and, where agreed, to the EU. Stated lead times are indicative and not binding unless expressly confirmed.

Risk passes to the customer upon handover of the goods to the carrier or upon collection.

Delivered goods remain the property of Synoptic AG until full payment of the purchase price has been received.

Swiss law provides no general statutory cooling-off period for online sales between businesses.

As a goodwill policy, unused goods in their original, undamaged packaging may be returned within 14 days of delivery, at our discretion; please contact us before sending anything back. Custom-configured or specially procured items are excluded from returns.

Where the customer is an EU consumer, the statutory 14-day right of withdrawal may apply.

Statutory warranty for defects applies in accordance with the Swiss Code of Obligations. Where manufacturers (e.g. Unitree, Hesai) provide their own warranty, it is passed through to the customer.

To the extent permitted by law, the Provider's liability is limited to direct damage caused by intent or gross negligence; liability for indirect or consequential damage is excluded. Mandatory statutory liability (including for personal injury) remains unaffected.

Some products may be subject to export-control or dual-use regulations. The customer is responsible for complying with all applicable export, import and end-use rules in the destination country.

We process personal data in accordance with our Privacy Policy, available at /privacy.

These GTC and all resulting disputes are governed by Swiss law, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction is Zürich, Switzerland, subject to any mandatory place of jurisdiction for consumers.